Premium Experience Scorecard

The Business Acceleration Scorecard

Premium Experience

Select your score (1-12) where you would rate yourself according to the descriptions then click NEXT.

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YOUR SCORE

DELIVERPREMIUM EXPERIENCE

You're too busy in the day-to-day weeds of running your business. Designing a Premium Experience feels more like a luxury rather than a necessity. You may be overly focussed on transactions rather than relationships.

You understand that clients will always remember how you made them feel. You know that it's important that every touch point from greeting to goodbye is carefully designed. You have some parts of the Premium Experience mapped out and still have gaps.

You are confident that the majority of your clients will have a satisfactory experience when working with you or your team but know that there are more opportunities to "wow and delight" them so that they feel special and provide you with higher retention rates.

You have strategically designed and implemented a premium client journey experience map. You excel at providing an outstanding experience for your clients who happily refer you to other ideal clients.